FAQs

Most prints are made in small runs, so once they're gone they might not come back. Some do though. Follow @bambalam.life on Instagram and sign up to the newsletter, that's where restocks get announced first.

Maybe. There aren't set restock dates. Everything's sewn in Cape Town in small batches, so it depends on fabric and timing. If you're really after one, email us and we'll tell you straight away.

Yep, you'll find it here: Gift card. Just a heads up that gift cards can't be returned or refunded.

Orders placed before 2pm (SA time) ship the same business day. After 2pm, they go out the next business day.

Shipping is a flat R100 by courier. Delivery usually takes 2–4 business days, a bit longer for outlying areas. Couriers don't deliver on weekends or public holidays.

We do. We ship with FedEx and UPS (shipping takes 7–12 days), and you can pick whichever's cheaper at checkout. Shipping costs are calculated at checkout. UPS Economy shipments to the US go out every Tuesday and take around 10–20 days to deliver.

If you're in the US, duties and taxes are already included. Everywhere else, probably yes. Every country has its own import duties and taxes, and these are paid by you when your parcel arrives. They're usually based on the total order value, including shipping. It's worth checking your country's rules before you order so there are no surprises.

Unfortunately not. Once your order ships, duties and taxes are your responsibility, whether you accept the parcel or not. If you refuse it and it's sent back to South Africa, we'll refund your order minus the shipping costs back to South Africa and the import duties to bring it back in.

Once your order ships, you'll get an email with a tracking link.

Since orders ship fast, email us at support@bambalamlife.com as soon as possible with your order number. If you email us within 2 hours of ordering, hopefully we can make changes before it's shipped. Once it's with the courier, it's more difficult to make changes.

We are so sorry about that! Please email us straight away with your order number and a photo, and we'll sort it out.

You can return items within 30 days of receiving your order. They need to be unworn, unwashed, with the tag still on, plus proof of purchase. Return shipping is on you, and please use a private courier so it's trackable.

Yes, same 30-day policy. You'll cover the return shipping and import duties back into South Africa. Honestly though, sending it back costs more than it's worth. Reselling it locally in your own country is the better move.

Sale items, anything bought with a discount code, and gift cards.

Email support@bambalamlife.com with your order number and what you'd like to do (refund or swap). We'll send you the return address.

We'll let you know once your return has arrived and been checked. If it's approved, the refund goes back to your original payment method within 10 business days. Your bank might take a little longer to show it. If it's been more than 15 business days since approval, give us a shout.

Yes, within 30 days, same as online. Market buys are exchanges only though, no refunds.

Every product page has a size guide. Still not sure? Send us your measurements and we'll help you pick.

Yep, they're made to fit everyone.

They're one size, made to fit ages 1–3. The cut is oversized, so there's room to grow into them.

Printed dungarees: cold water short cycle, wash inside out, avoid hard wringing or excessive spinning, and air dry in the shade. The fabric will mature and soften naturally over time.

Right here in Cape Town. Every print is hand-illustrated by Jordan, and everything is made locally in small batches.

We don't bin them. Fabric offcuts get turned into our backgammon boards, so as little as possible goes to waste. If you have any ideas of what else we can do with our offcuts, please reach out to us at support@bambalamlife.com. We're always looking for new ways to be better.

You'll find us at markets around Cape Town, like Kindred Market, and at a few stockists:

• Lakeside Provisions, Kalk Bay, South Africa
• Coco Wild, Kenton-on-Sea, South Africa
• Nook, Plettenberg Bay, South Africa
• Gondwana Collection, Namibia
• Eat Your Greens, Pittsburgh, USA
• Olive on the Island, Middle Bass, USA

Amazing. Email support@bambalamlife.com and tell us a bit about your store.

Follow @bambalam.life on Instagram and TikTok, and sign up for the newsletter.

Please check your order when it arrives. If anything's damaged or faulty, email us right away with your order number and a photo, and we'll make it right.

First, double-check your tracking link and delivery address. If it says delivered but you can't find it, email us and we'll help you chase it up with the courier.

Email support@bambalamlife.com or DM us on Instagram @bambalam.life. We'll get back to you within one business day.