Shipping in South Africa
R100 courier fee domestically. We use courier services to deliver our Bambalams all over South Africa.
Orders received before 11am (SA time) will ship out on the same business day. Orders received after 11am will ship the following business day.
Courier takes 2-4 business days generally for delivery, outlying areas can take up to 4 business days or longer.
Couriers do not deliver over weekends or public holidays.
Shipping internationally
We ship using Fedex and UPS (and you can choose the cheaper option).
Your shipping cost will be calculated at check out.
Different countries impose different duties and taxes on imports. So please keep in mind that you are responsible for any local import duties/taxes into your own country (typically based on total invoice value, including shipping).
Returns
Are your Bambalams not the right size? Or are they just not quite right for you?
Please return your item within 30 days of receiving your order. It is your responsibility and cost to get it back to us please. *Must use a private courier service*
The item must be unworn and unwashed and still have its tag on. Please provide us with proof of your purchase.
We will only refund/exchange once we have received and inspected the item.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, purchases made using a discount code or gift cards.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please email us at support@bambalamlife.com
For International returns you are responsible for any import duties back into South Africa.